Primus Help Centre
English
Français
Primus.ca
Français
Hosted PBX
Business Internet
Service Installation
Troubleshooting
Hosted PBX
Service Installation
Troubleshooting
My Portals
Hosted PBX
uControl
eCare
Network Status
Contact Us
Back to home
Primus Help Centre
Hosted PBX
Business Internet
Service Installation
Troubleshooting
Hosted PBX
Service Installation
Troubleshooting
My Portals
Hosted PBX
uControl
eCare
Network Status
Contact Us
Hosted PBX
View features like instant messaging, video chat, presence and voice to text transcription.
How to Enable/Disabled a user access.
How to authorize user/download.
How to fix a corrupted license key.
EFAX- Email Change
Service Installation
How to setup your GRE configuration on Cisco 1841 Router
Troubleshooting
How to search call recording
How to activate a new License/Queue.
How to Run Reports
How to configure Announcement/MOH/Messages
How to conference call while using call center portal/phone.
How to provide call recording listening access.
How to Add/Remove users from supervisor listening view.
Transfer Audio/Recoding/MOH File to Appropriate .WAV Format
Hoteling Service on Polycom Phones
Voicemail Enabling/Disabling
Voicemail - How to Activate/Disabled Press 0 to Transfer to Someone/Somewhere else
Network Exception(s) for Phone Issue While on an Unmanaged Network - Home/Work (Call dropping, Phone Not Registering, Etc)
Phone Hardware Quick Setup Guides / User Sheet
Calling Smartphone CLID Issue (HIYA)
CommPilot Disabling
What are Broadwork Audio/Announcement File Specificication
Calling Line ID (CLID) Change
Can I bring my Polycom/HPBX Phone International
Call Restriction - How to verify if calls are being allowed/block (Local, LD, Toll-Free, Interntional, etc)
Voicemail Locked/Password Change
Call History Missing from Portal/Softphone
How to Update/Modify Holiday Schedule
How to Assign a Single Phone to Multiple Extension - Using Shared Call Appearance
How to Add/Remove Users from Huntgroups
How to reset your voice.primus.ca/HPBX portal access
How to Generate CDR Report
How to Call Forward my Calls
IP Sounpoint Certificate Issue Workaround
How to Access, Listen & Change Personal greeting on Your/Other Users Voicemails.
How to Update/Modify Business Hours
How to Call Forward a Huntgroup or when DID assigned to a Huntgroup
How to Setup Speed Dial
How to Check/Activate Voicemail to Email
How to Setup BLI's / BLF
How to verify/lookup or trace your Call Flow
How to use Call Park Feature
How to Change/Update a User Profile Name
How to setup your Polycom phones
How to create/modify your Auto-Attendant
How to Move/add Hardware to Users
How to Manage 911 Addresses
How to block/reject a caller.
See more
