---
title: Hosted PBX | Primus Help Centre
description: View features like instant messaging, video chat, presence and voice to text transcription.
---
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1. [Primus Help Centre](https://helpcentre.primus.ca/)
2. [Hosted PBX](https://helpcentre.primus.ca/hosted-pbx)
# Hosted PBX
View features like instant messaging, video chat, presence and voice to text transcription.
- [How to Enable/Disabled a user access.](https://helpcentre.primus.ca/how-to-enable-disabled-a-user-access)
- [How to authorize user/download.](https://helpcentre.primus.ca/how-to-authorize-user-download)
- [How to fix a corrupted license key.](https://helpcentre.primus.ca/how-to-fix-a-corrupted-license-key)
- [EFAX- Email Change](https://helpcentre.primus.ca/efax-email-change)
## Service Installation
- [How to setup your GRE configuration on Cisco 1841 Router](https://helpcentre.primus.ca/primus-gre-setup-when-using-a-cisco-1841-router-t1fiber-fttn)
## Troubleshooting
- [How to search call recording](https://helpcentre.primus.ca/how-to-search-call-recording)
- [How to activate a new License/Queue.](https://helpcentre.primus.ca/how-to-activate-a-new-license-queue)
- [How to Run Reports](https://helpcentre.primus.ca/how-to-run-reports)
- [How to configure Announcement/MOH/Messages](https://helpcentre.primus.ca/how-to-configure-announcement-moh-messages)
- [How to conference call while using call center portal/phone.](https://helpcentre.primus.ca/how-to-conference-call-while-using-call-center-portal/phone)
- [How to provide call recording listening access.](https://helpcentre.primus.ca/how-to-provide-call-recording-listening-access)
- [How to Add/Remove users from supervisor listening view.](https://helpcentre.primus.ca/how-to-add-remove-users-from-supervisor-listening-view)
- [Transfer Audio/Recoding/MOH File to Appropriate .WAV Format](https://helpcentre.primus.ca/transfer-audio/recoding/moh-file-to-appropriate-.wav-format)
- [Hoteling Service on Polycom Phones](https://helpcentre.primus.ca/hoteling-service-on-polycom-phones)
- [Voicemail Enabling/Disabling](https://helpcentre.primus.ca/voicemail-enabling-disabling)
- [Voicemail - How to Activate/Disabled Press 0 to Transfer to Someone/Somewhere else](https://helpcentre.primus.ca/voicemail-how-to-activate-disabled-press-0-to-transfer-to-someone-somewhere-else)
- [Network Exception(s) for Phone Issue While on an Unmanaged Network - Home/Work (Call dropping, Phone Not Registering, Etc)](https://helpcentre.primus.ca/network-exceptions-for-phone-issue-while-on-an-unmanaged-network-home-work-call-dropping-phone-not-registering-etc)
- [Phone Hardware Quick Setup Guides / User Sheet](https://helpcentre.primus.ca/phone-hardware-quick-setup-guides-/-user-sheet)
- [Calling Smartphone CLID Issue (HIYA)](https://helpcentre.primus.ca/calling-smartphone-clid-issue-hiya)
- [CommPilot Disabling](https://helpcentre.primus.ca/commpilot-disabling)
- [What are Broadwork Audio/Announcement File Specificication](https://helpcentre.primus.ca/what-are-broadwork-audio/announcement-file-specificication)
- [Calling Line ID (CLID) Change](https://helpcentre.primus.ca/calling-line-id-clid-change)
- [Can I bring my Polycom/HPBX Phone International](https://helpcentre.primus.ca/can-i-bring-my-polycom-hpbx-phone-international)
- [Call Restriction - How to verify if calls are being allowed/block (Local, LD, Toll-Free, Interntional, etc)](https://helpcentre.primus.ca/call-restriction-how-to-verify-if-calls-are-being-allowed/block-local-ld-toll-free-interntional-etc)
- [Voicemail Locked/Password Change](https://helpcentre.primus.ca/voicemail-locked/password-change)
- [Call History Missing from Portal/Softphone](https://helpcentre.primus.ca/call-history-missing-from-portal-softphone)
- [How to Update/Modify Holiday Schedule](https://helpcentre.primus.ca/how-to-update/modify-holiday-schedule)
- [How to Assign a Single Phone to Multiple Extension - Using Shared Call Appearance](https://helpcentre.primus.ca/how-to-assign-a-single-phone-to-multiple-extension-using-shared-call-appearance)
- [How to Add/Remove Users from Huntgroups](https://helpcentre.primus.ca/how-to-add-remove-users-from-huntgroups)
- [How to reset your voice.primus.ca/HPBX portal access](https://helpcentre.primus.ca/how-to-reset-your-voice-primus-portal-access)
- [How to Generate CDR Report](https://helpcentre.primus.ca/how-to-generate-cdr-report)
- [How to Call Forward my Calls](https://helpcentre.primus.ca/how-to-call-forward-my-calls)
- [IP Sounpoint Certificate Issue Workaround](https://helpcentre.primus.ca/ip-sounpoint-certificate-issue-workaround)
- [How to Access, Listen & Change Personal greeting on Your/Other Users Voicemails.](https://helpcentre.primus.ca/how-to-access-listen-change-personal-greeting-on-your/other-users-voicemails)
- [How to Update/Modify Business Hours](https://helpcentre.primus.ca/how-to-update/modify-business-hours)
- [How to Call Forward a Huntgroup or when DID assigned to a Huntgroup](https://helpcentre.primus.ca/how-to-call-forward-a-huntgroup-or-when-did-assigned-to-a-huntgroup)
- [How to Setup Speed Dial](https://helpcentre.primus.ca/how-to-setup-speed-dial)
- [How to Check/Activate Voicemail to Email](https://helpcentre.primus.ca/how-to-check/activate-voicemail-to-email)
- [How to Setup BLI's / BLF](https://helpcentre.primus.ca/how-to-setup-blis-blf)
- [How to verify/lookup or trace your Call Flow](https://helpcentre.primus.ca/how-to-verify/lookup-or-trace-your-call-flow)
- [How to use Call Park Feature](https://helpcentre.primus.ca/how-to-use-call-park-feature)
- [How to Change/Update a User Profile Name](https://helpcentre.primus.ca/how-to-change-update-a-user-profile-name)
- [How to setup your Polycom phones](https://helpcentre.primus.ca/primus-how-to-setup-your-polycom-phone-on-a-managed-or-unmanaged-network)
- [How to create/modify your Auto-Attendant](https://helpcentre.primus.ca/how-to-create/modify-your-auto-attendant)
- [How to Move/add Hardware to Users](https://helpcentre.primus.ca/how-to-move-add-hardware-to-users)
- [How to Manage 911 Addresses](https://helpcentre.primus.ca/how-to-manage-911-addresses)
- [How to block/reject a caller.](https://helpcentre.primus.ca/call-blocking-rejection)
- [Primus Hosted PBX Calling Feature Star Code Cheat Sheet](https://helpcentre.primus.ca/primus-hosted-pbx-calling-feature-star-code-cheat-sheet)
See less ▼
- [Business Internet](https://helpcentre.primus.ca/business-internet#main-content)
- [Service Installation](https://helpcentre.primus.ca/business-internet#service-installation)
- [Troubleshooting](https://helpcentre.primus.ca/business-internet#troubleshooting)
- [Hosted PBX](https://helpcentre.primus.ca/hosted-pbx#main-content)
- [Service Installation](https://helpcentre.primus.ca/hosted-pbx#service-installation)
- [Troubleshooting](https://helpcentre.primus.ca/hosted-pbx#troubleshooting)
- [My Portals](https://helpcentre.primus.ca/my-portals#main-content)
- [Hosted PBX](https://helpcentre.primus.ca/my-portals#hosted-pbx)
- [uControl](https://helpcentre.primus.ca/my-portals#ucontrol)
- [eCare](https://helpcentre.primus.ca/my-portals#ecare)
- [Network Status](https://helpcentre.primus.ca/network-status)
- [Contact Us](https://helpcentre.primus.ca/contact-us)
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