---
title: View an Existing Support Ticket
description: Navigate to the e-Care portal located at https://ecare.primustel.ca/ and sign in to your account. From the main page, navigate to the menu on the left and select View/Create a Support Ticket. When y
---
[Skip to content](https://helpcentre.primus.ca/view-an-existing-support-ticket#main-content)
- [English](https://helpcentre.primus.ca/view-an-existing-support-ticket)
- [Français](https://helpcentre.primus.ca/fr/afficher-un-ticket-de-support-existant)
English
Show submenu for translations
![Primus\_SecondaryBusinessLogo.png\]](https://helpcentre.primus.ca/hs-fs/hubfs/Primus_SecondaryBusinessLogo.png?height=50&name=Primus_SecondaryBusinessLogo.png)
Open main navigation
Close main navigation
- - [English](https://helpcentre.primus.ca/view-an-existing-support-ticket)
- [Français](https://helpcentre.primus.ca/fr/afficher-un-ticket-de-support-existant)
English
Show submenu for translations
- Primus.ca
Primus.ca
Find helpful tips & tools.
- There are no suggestions because the search field is empty.
1. [Primus Help Centre](https://helpcentre.primus.ca/?hsLang=en)
2. [My Portals](https://helpcentre.primus.ca/my-portals?hsLang=en)
3. [eCare](https://helpcentre.primus.ca/my-portals?hsLang=en#ecare)
# View an Existing Support Ticket
Navigate to the e-Care portal located at https://ecare.primustel.ca/ and sign in to your account.
From the main page, navigate to the menu on the left and select View/Create a Support Ticket.
When you're on the Support Ticket page, simply find the ticket you wish to view and click on its number.
This will take you directly to the ticket, allowing you to view the latest updates.
Select the option to Submit a Follow up Note in order to provide additional information to the ticket, or click on Cancel to return to the main Support Ticket page.
If you are adding a follow-up note, kindly include as many details as you can in the designated field. Then, proceed by clicking on Continue to submit your follow-up note.
Click on Continue once more to go back to the main Support Ticket page.
We hope this info was a help. If you have any problems or questions, please let us know.
You can open a [support ticket](https://helpcentre.primus.ca/contact-us?hsLang=en) or contact us at 1-888-501-8430 for additional assistance.
- [Business Internet](https://helpcentre.primus.ca/business-internet?hsLang=en#main-content)
- [Service Installation](https://helpcentre.primus.ca/business-internet?hsLang=en#service-installation)
- [Troubleshooting](https://helpcentre.primus.ca/business-internet?hsLang=en#troubleshooting)
- [Hosted PBX](https://helpcentre.primus.ca/hosted-pbx?hsLang=en#main-content)
- [Service Installation](https://helpcentre.primus.ca/hosted-pbx?hsLang=en#service-installation)
- [Troubleshooting](https://helpcentre.primus.ca/hosted-pbx?hsLang=en#troubleshooting)
- [My Portals](https://helpcentre.primus.ca/my-portals?hsLang=en#main-content)
- [Hosted PBX](https://helpcentre.primus.ca/my-portals?hsLang=en#hosted-pbx)
- [uControl](https://helpcentre.primus.ca/my-portals?hsLang=en#ucontrol)
- [eCare](https://helpcentre.primus.ca/my-portals?hsLang=en#ecare)
- [Network Status](https://helpcentre.primus.ca/network-status?hsLang=en)
- [Contact Us](https://helpcentre.primus.ca/contact-us?hsLang=en)
[](https://helpcentre.primus.ca/?hsLang=en)
© 2024 Primus. All Rights Reserved
Copyright © 2026, Distributel