---
title: Voicemail - How to Activate/Disabled Press 0 to Transfer to Someone/Somewhere else
description: Enabling and disabling option 0 for voicemail transfer (e.g., to another user, a specific phone number, etc.).
---
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# Voicemail - How to Activate/Disabled Press 0 to Transfer to Someone/Somewhere else
Activation/Disabling the option 0 to transfer out of a user personal voicemail to somewhere else (ex: another user, a specific phone number, etc).
The option needs to be activated/disabled individually per user that wants it. This would be completed on the Self-serve portal at each individual user level.
To activate the option 0 on your user profile, you would do the following:
1- Login to voice.primus.ca/HPBX
2- Change view to advance
3- On left side click under Your phone, click on voicemail setting
4- In the option Allow transfer on 0 to phone number
a. Check mark (to activate) or Un-check (to disabled) the option
b. Enter an extension to be transferred to or a phone number
5- Click save
If you are the account Administrator:
To activate the option 0 on any other user profile, you would do the following:
1- Login to voice.primus.ca/HPBX
2- Change view to advance
3- Click on users
4- Locate the user to activate the option 0
5- Check mark the user and click manage users
6- On pop-up window change view to advance
7- On left side click on voicemail setting
8- In the option Allow transfer on 0 to phone number
a. Check mark (to activate) or Un-check (to disabled) the option
b. Enter an extension to be transferred to or a phone number
9- Click save
The option 0 is now activated/disabled on the user voicemail. You can repeat this for any users you wish to
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