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Hosted PBX
View features like instant messaging, video chat, presence and voice to text transcription.
Service Installation
Troubleshooting
- How to search call recording
- How to activate a new License/Queue.
- How to Run Reports
- How to configure Announcement/MOH/Messages
- How to conference call while using call center portal/phone.
- How to provide call recording listening access.
- How to Add/Remove users from supervisor listening view.
- Transfer Audio/Recoding/MOH File to Appropriate .WAV Format
- Hoteling Service on Polycom Phones
- Voicemail Enabling/Disabling
- Voicemail - How to Activate/Disabled Press 0 to Transfer to Someone/Somewhere else
- Network Exception(s) for Phone Issue While on an Unmanaged Network - Home/Work (Call dropping, Phone Not Registering, Etc)
- Phone Hardware Quick Setup Guides / User Sheet
- Calling Smartphone CLID Issue (HIYA)
- CommPilot Disabling
- What are Broadwork Audio/Announcement File Specificication
- Calling Line ID (CLID) Change
- Can I bring my Polycom/HPBX Phone International
- Call Restriction - How to verify if calls are being allowed/block (Local, LD, Toll-Free, Interntional, etc)
- Voicemail Locked/Password Change
- Call History Missing from Portal/Softphone
- How to Update/Modify Holiday Schedule
- How to Assign a Single Phone to Multiple Extension - Using Shared Call Appearance
- How to Add/Remove Users from Huntgroups
- How to reset your voice.primus.ca/HPBX portal access
- How to Generate CDR Report
- How to Call Forward my Calls
- IP Sounpoint Certificate Issue Workaround
- How to Access, Listen & Change Personal greeting on Your/Other Users Voicemails.
- How to Update/Modify Business Hours
- How to Call Forward a Huntgroup or when DID assigned to a Huntgroup
- How to Setup Speed Dial
- How to Check/Activate Voicemail to Email
- How to Setup BLI's / BLF
- How to verify/lookup or trace your Call Flow
- How to use Call Park Feature
- How to Change/Update a User Profile Name
- How to setup your Polycom phones
- How to create/modify your Auto-Attendant
- How to Move/add Hardware to Users
- How to Manage 911 Addresses
- How to block/reject a caller.
- Primus Hosted PBX Calling Feature Star Code Cheat Sheet