How to add someone to the call center (license and queues)
To add someone with call center access (license) if one available:
1- Login to voice.primus.ca
2- Change the view from basic to advance
3- Click on call center admin at bottom left side
4- Click on service assignment
5- In middle where you see a drop down option, click on it
6- in the drop down list choose the user that needs the access to call center (users or supervisor)
7- Once you choose the name of the user, under the name in the square boxes, you will take a license available under the “available service box” and transfer it to the “User service box”
8- Once moved, click the save button just below that
Note:
For a user access, they require the 2 following license to access call center:
1- Call center – (Basic, Standard or Premium) – for your company it would be the Premium one (this can be checked by selecting a call center queue and seeing what is assigned as profile to it)
2- BroadWorks Agent
For a supervisor access, they require only the following license:
1- BroadWorks Supervisor
To add the user to answer calls for specific or all call center Queues you will need to do the following:
1- Click on call center queue
2- Choose the queue the user needs to be added to (need to be selected 1 at a time)
3- Click on Agents
4- Under “available agent” move the newly added user from there to the “assigned agents box”
5- Click on save
Now that the above is completed, you will need to have the user login to pbxapps.primus.ca/callcentre and activate the queues to be able to receive calls.
To do so, please have the user do the following:
1- Login to pbxapps.primus.ca/callcentre (users logs in with their SUIxxx@bvoice.primus.ca & Supervisor login with their email address, attached to the user profile)
2- Click on setting on top right conner
3- Click on application
4- Click on queue membership
5- Select all the queues showing as an option
6- Click the save button
7- Now logout and click save as well so it save your settings.
8- Now login again and should be able to start receiving calls.