For the IP SoundPoint phones, there is a workaround being implemented for those phone to grab new name information and data base (modification made in portal)
To be able to do so, here is what is needed to be done:
1- Factory reset the phone,
2- Input the VLAN ID 774 in the proper place.
To factory reset the phone, you will be doing the following:
For SoundPoint IP 320, 321, 330. 331, 335, 430, and 450 press and hold the 1, 3, 5, and 7 on the dial pad at the same time
For SoundPoint IP 301, 501, 550, 600, 601, and 650 press and hold the 4, 6, 8, * on the dial pad at the same time
To go in the phone and to verify the proper detail and input the VLAN ID 774 here are the instruction:
Press the Menu button
Click Settings
Click on Advanced
Enter in the password 2363636 or 456
Click on Administration Settings
Click on Network Configuration
Click on Provisioning Server
Click on DHCP Menu
Verify Boot Server is set to Static
Click Back
Scroll down to Server Type, verify it shows FTP
Scroll down to Server Address and ensure the correct server is listed: 216.254.136.35
Click Back
Click on Ethernet Menu
Verify DHCP is Enabled, if not, please enable it
Scroll down to VLAN Menu and click on it
VLAN ID should be set to 774
Set VLAN Filtering to Fixed or Enabled
Click Back until you get to Save or Save Config
Give the phone about 1-2 minutes and it should reboot on it's own; if not then manually reboot the phone by unplugging the Ethernet cable from the back of the phone for ten seconds
NOTE: Use the number keys to enter in letters, use the * key for any periods ( . ), the # key for the forward slash ( / ), and the (>>) softkey to delete characters.
Verify Date/Time and extensions are showing correctly.
Place inbound and outbound test calls to verify the phone is working correctly.
If you get fail boot parameter after the reset, you will need to do the following:
-- click on setup
-- click on DHCP menu
-- click boot server - changed to static
-- click back
-- click on server menu
-- click on server type - changed to FTP
-- click back
-- click server address - input 216.254.136.35
-- click back
-- click on Ethernet menu
-- click VLAN ID - input 774
-- click back
-- click VLAN filtering - changed to enabled
-- click back until you get exit. click exit and choose save and reboot