When trying to update Account Details through ucontrol.thinktel.ca you have to...
Whenever your contact information changes please update your contact information ASAP, so we are better able to contact you.
1. Open uControl
2. Click on the blue "Profile" tab, then click "Addresses".
3. Beside the billing type click the "Edit" button
4. Update the contact fields that apply
- Address Information
- Type
- Street Address
- Street Address 2
- City
- Province
- Postal Code
- Country
- Time At Address (Months)
- Contact Information
- Name
- Phone Number
- Extension
- Mobile Phone
- Fax
- Email: This is the email for billing. It is also used for Suspicious Toll Activity if the Tech email is missing)
- Admin Email: (Used by the administration for your business)
- Tech Email: (Used by Support, also the address that network notifications are sent to.) (Used for Suspicious Toll Activity. If you have a different email for Suspicious Toll Activity i.e. fraud.alert@yourcompany.com or abuse@yourbusiness.ca we will use that one.)
- Port Notification Email: (Used by Porting group)
Special Instructions can be used for anything you want Primus to know. I.e. "Contact reception for any porting issues"
5. Click "Save"
Click Management --> Dashboard to return to main screen.
We trust that this information has been helpful to you. Should you encounter any issues or have any queries, please do not hesitate to reach out to us. You can open a support ticket or contact us at 1-888-501-8430 for additional assistance.