---
title: How do I change my login password?
description: Consider making your password more memorable while ensuring it remains complex enough to prevent easy guessing.
---

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# How do I change my login password?

## Consider making your password more memorable while ensuring it remains complex enough to prevent easy guessing.

1. Access your [**uControl**](https://ucontrol.thinktel.ca/Home/Login) account by logging in.  
   ![](https://helpcentre.primus.ca/hs-fs/hubfs/image-png-Apr-17-2024-02-18-17-2040-PM.png?width=588&height=43&name=image-png-Apr-17-2024-02-18-17-2040-PM.png)
2. Navigate to the "**Management**" tab and select "**Users**".  
   ![](https://helpcentre.primus.ca/hs-fs/hubfs/image-png-Apr-17-2024-02-18-21-4034-PM.png?width=349&height=169&name=image-png-Apr-17-2024-02-18-21-4034-PM.png)
3. Type in the username (often the account number) into the search field or locate the user you are looking for by scrolling down.  
   ![](https://helpcentre.primus.ca/hs-fs/hubfs/image-png-Apr-17-2024-02-18-26-7246-PM.png?width=588&height=128&name=image-png-Apr-17-2024-02-18-26-7246-PM.png)
4. Select the "**edit**" option next to the user for whom you wish to update the password.  
   ![](https://helpcentre.primus.ca/hs-fs/hubfs/image-png-Apr-17-2024-02-18-34-6460-PM.png?width=588&height=129&name=image-png-Apr-17-2024-02-18-34-6460-PM.png)
5. The new password must meet the following criteria:
   
   \- Be a minimum of 8 characters long.
   
   \- Include at least 1 uppercase letter.
   
   \- Include at least 1 lowercase letter.
   
   \- Include at least 1 digit (0-9) without having more than 3 digits consecutively.
   
   \- Avoid using a substring of your account number (e.g., 2000xxxx).![](https://helpcentre.primus.ca/hs-fs/hubfs/image-png-Apr-17-2024-02-18-41-0559-PM.png?width=434&height=256&name=image-png-Apr-17-2024-02-18-41-0559-PM.png)
6. Confirm the new password.  
   ![](https://helpcentre.primus.ca/hs-fs/hubfs/image-png-Apr-17-2024-02-18-48-7171-PM.png?width=433&height=258&name=image-png-Apr-17-2024-02-18-48-7171-PM.png)
7. Press the "**Save**" button to confirm the changes.

Navigate back to the main screen by clicking on "**Management**" and then selecting "**Dashboard**".

We hope this info was a help. If you have any problems or questions, please let us know.  
You can open a [support ticket](https://helpcentre.primus.ca/contact-us?hsLang=en) or contact us at 1-888-501-8430 for additional assistance.  

 

 

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