Call Recording - How to add or remove users recording from a supervisor access.
To add or remove a user from a supervisor, you would do the following:
1- Log into the Call recording portal with your credentials
a. Click on Organization tab
b. Click on Users
c. Click the target SUI username to add or remove listenable users
2- Under Subscribers, you will:
a. check off (to add) or uncheck (to remove) only the subscribers that the supervisor should have call recording access to
b. click Update User.
3- Have the supervisor log in and confirm they can now see the different users/agents
The subscriber list will be listed as SUI ID’s only, therefore, to pull the list of your user by SUI, you can do so by doing the following:
1- Login to https://voice.primus.ca/HPBX/
2- Change view to advance
3- Click on admin settings
4- Click on account resources
5- Wait until the page is loaded (might take a few min)
6- Each users will be listed with their SUI ID’s
You can then cross reference them from that HPBX portal VS what you see on the call recording portal