Below are 2 options, that are available to forward your calls.
1- If user isn't part of a Hunt Group setup, you can straight forward that user extension to another one using the call forwarding option.
To forward your own extension to another one:
A) login to voice.primus.ca
B) change view from basic to advance
C) click on call handling on left side
D) click on call forwarding
E) checkmark enabled
F) add the new extension or cell phone number under call forwarding always
G) click save
To forward the calls for any other users:
A) login to voice.primus.ca
B) change view from basic to advance
C) click on users at bottom left
D) locate the user to activate call forwarding and check mark it
E) click on manage users at bottom of the page
- This will give a popup window, you will do the following:
A) change view from basic to advance
B) click on call handling on left side
C) click on call forwarding
D) checkmark enabled
E) add the new extension or cell phone number under call forwarding always
F) click save
2- To forward call to cell phone when using Hunt Groups you will need to use the Anywhere feature from the users profile instead of Call forwarding.
To use Anywhere feature you will do the following, for your Extension you will:
A) login to voice.primus.ca
B) change view from basic to advance
C) click on call handling on left side
D) click on anywhere
E) click on add location
F) add your cell number and checkmark enabled
G) click save
- This will then allow your extension to ring your cell phone if you are not in the office.
To activate anywhere on any other users, you will do:
A) login to voice.primus.ca
B) change view from basic to advance
C) click on users at bottom left
D) locate the user to activate anywhere and check mark it
E) click on manage users at bottom of the page
- This will give a popup window, you will do the following:
A) change view from basic to advance
B) click on call handling on left side
C) click on anywhere
D) click on add location
E) add your cell number and checkmark enabled
F) click save