How To Update Your eBilling Address

  1. Visit the e-Care portal at https://ecare.primustel.ca/ and securely log in to your account.

  2. Navigate to the main page and click on the option to Sign up for e-Billing located in the menu on the left.

  3. Update the email address(es) in the address field located on the far right of the screen. You have the option to include up to 3 email addresses, separating each with a semi-colon. i.e. agent1@yourcompany.ca; agent2@yourcompany.ca
    Then click Continue.

  4. Once you have made your updates, the confirmation page will verify your changes. Please click on the Submit button to save your changes.

  5. Selecting the E-Care Main Menu button will direct you back to the e-Care home page.

We hope this info was a help. If you have any problems or questions, please let us know.
You can open a support ticket or contact us at 1-888-501-8430 for additional assistance.