---
title: How To Update Your eBilling Address
description: We hope this info was a help. If you have any problems or questions, please let us know. You can open a support ticket or contact us at 1-888-501-8430 for additional assistance.    
---

[Skip to content](https://helpcentre.primus.ca/how-to-update-your-ebilling-address#main-content)

- [English](https://helpcentre.primus.ca/how-to-update-your-ebilling-address)
- [Français](https://helpcentre.primus.ca/fr/comment-mettre-à-jour-votre-adresse-de-facturation-électronique)

English

Show submenu for translations

![Primus\_SecondaryBusinessLogo.png\]](https://helpcentre.primus.ca/hs-fs/hubfs/Primus_SecondaryBusinessLogo.png?height=50&name=Primus_SecondaryBusinessLogo.png)

Open main navigation

Close main navigation

- - [English](https://helpcentre.primus.ca/how-to-update-your-ebilling-address)
    - [Français](https://helpcentre.primus.ca/fr/comment-mettre-à-jour-votre-adresse-de-facturation-électronique)

  English
  
  Show submenu for translations
- Primus.ca

 Primus.ca

 Find helpful tips & tools.

- There are no suggestions because the search field is empty.

1. [Primus Help Centre](https://helpcentre.primus.ca/?hsLang=en)
2. [My Portals](https://helpcentre.primus.ca/my-portals?hsLang=en)
3. [eCare](https://helpcentre.primus.ca/my-portals?hsLang=en#ecare)

# How To Update Your eBilling Address

1. Visit the e-Care portal at https://ecare.primustel.ca/ and securely log in to your account.
   
   ![](https://helpcentre.primus.ca/hs-fs/hubfs/HowToUpdateYoureBillingAddress(es)-E%20-%20step%201-png.png?width=688&height=548&name=HowToUpdateYoureBillingAddress(es)-E%20-%20step%201-png.png)
2. Navigate to the main page and click on the option to **Sign up for e-Billing** located in the menu on the left.
   
   ![](https://helpcentre.primus.ca/hs-fs/hubfs/HowToUpdateYoureBillingAddress(es)-E%20-%20step%202-png.png?width=273&height=457&name=HowToUpdateYoureBillingAddress(es)-E%20-%20step%202-png.png)
3. Update the email address(es) in the address field located on the far right of the screen. You have the option to include up to 3 email addresses, separating each with a semi-colon. i.e. [agent1@yourcompany.ca](mailto:agent1@yourcompany.ca); [agent2@yourcompany.ca](mailto:agent2@yourcompany.ca)   
   Then click **Continue.**
   
   ![](https://helpcentre.primus.ca/hs-fs/hubfs/HowToUpdateYoureBillingAddress(es)-E%20-%20step%203-png.png?width=688&height=257&name=HowToUpdateYoureBillingAddress(es)-E%20-%20step%203-png.png)
4. Once you have made your updates, the confirmation page will verify your changes. Please click on the **Submit** button to save your changes.
   
   ![](https://helpcentre.primus.ca/hs-fs/hubfs/HowToUpdateYoureBillingAddress(es)-E%20-%20step%204-png.png?width=688&height=250&name=HowToUpdateYoureBillingAddress(es)-E%20-%20step%204-png.png)
5. Selecting the E-Care Main Menu button will direct you back to the e-Care home page.
   
   ![](https://helpcentre.primus.ca/hs-fs/hubfs/HowToUpdateYoureBillingAddress(es)-E%20-%20step%205-png.png?width=688&height=318&name=HowToUpdateYoureBillingAddress(es)-E%20-%20step%205-png.png)

We hope this info was a help. If you have any problems or questions, please let us know.  
You can open a [support ticket](https://helpcentre.primus.ca/contact-us?hsLang=en) or contact us at 1-888-501-8430 for additional assistance.  

 

- [Business Internet](https://helpcentre.primus.ca/business-internet?hsLang=en#main-content)

    - [Service Installation](https://helpcentre.primus.ca/business-internet?hsLang=en#service-installation)
    - [Troubleshooting](https://helpcentre.primus.ca/business-internet?hsLang=en#troubleshooting)
- [Hosted PBX](https://helpcentre.primus.ca/hosted-pbx?hsLang=en#main-content)

    - [Service Installation](https://helpcentre.primus.ca/hosted-pbx?hsLang=en#service-installation)
    - [Troubleshooting](https://helpcentre.primus.ca/hosted-pbx?hsLang=en#troubleshooting)
- [My Portals](https://helpcentre.primus.ca/my-portals?hsLang=en#main-content)

    - [Hosted PBX](https://helpcentre.primus.ca/my-portals?hsLang=en#hosted-pbx)
    - [uControl](https://helpcentre.primus.ca/my-portals?hsLang=en#ucontrol)
    - [eCare](https://helpcentre.primus.ca/my-portals?hsLang=en#ecare)
- [Network Status](https://helpcentre.primus.ca/network-status?hsLang=en)
- [Contact Us](https://helpcentre.primus.ca/contact-us?hsLang=en)

[![Chill listening crop-3](https://helpcentre.primus.ca/hs-fs/hubfs/Primus_SecondaryBusinessLogo.png?width=110&height=55&name=Primus_SecondaryBusinessLogo.png "Chill listening crop-3")](https://helpcentre.primus.ca/?hsLang=en)

© 2024 Primus. All Rights Reserved

<https://www.facebook.com/primusforbusiness/> <https://www.linkedin.com/company/primus-ca/> <https://twitter.com/primus4business>

Copyright © 2026, Distributel